Protecting Your Personal Information Is Our Priority

1. Information We Collect

scr88 collects your personal information during the registration process, your use of the platform and your interactions with our services. The types of information we collect include:

• Identity information: full name, date of birth, valid national identity card number (MyKad) or passport
• Contact information: email address, mobile phone number and residential address
• Financial information: e-wallet account numbers, bank account details for e-wallet verification purposes such as Touch 'n Go, DuitNow and Boost
• Login information: username, password in encrypted form
• Usage data: transaction records, betting history, time and duration of gaming sessions
• Technical information: IP address, web browser type, operating system and device used

We only collect information that is genuinely necessary to provide a secure service and to comply with our international licensing requirements.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Processing account registrations and verifying user identities in accordance with international licensing requirements
• Facilitating deposit and withdrawal transactions through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
• Ensuring account security and detecting any suspicious or unauthorised activity
• Providing 24/7 customer support in Bahasa Melayu and English
• Managing bonus programmes, VIP cashback and related promotions
• Complying with legal obligations, including anti-money laundering (AML) requirements
• Analysing usage patterns to continuously improve the quality of the scr88 platform
• Sending notifications related to your account, promotions and service updates

Every use of your data is based on a valid legal ground, whether for the performance of a contract, our legitimate interests as a platform operator, or compliance with legal obligations.

3. Disclosure to Third Parties

scr88 takes our responsibility for the confidentiality of your information seriously. We do not sell or rent your personal data to any third party for marketing purposes. However, we may share information in the following limited circumstances:

• Authorised payment service providers for the secure processing of your transactions
• Technology service providers that assist in platform operations, subject to strict confidentiality agreements
• Regulatory authorities or law enforcement agencies when lawfully required to do so
• International licensing bodies responsible for overseeing our platform's operations
• Parties involved in company restructuring, mergers or acquisitions, where information will continue to be protected under an equivalent privacy policy

In all of the above situations, we ensure that parties receiving your data have adequate protective measures in place and use the information only for the purposes specified.

4. Information Security

We implement multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, alteration or disclosure.

• Encryption of data in transit using industry-recognised 256-bit TLS/SSL protocols
• Encryption of data at the storage level to protect sensitive information
• Strict role-based access controls for internal personnel
• Continuous system monitoring to detect anomalies or intrusion attempts
• Regular security audits by independent parties to ensure protection standards are consistently maintained
• Clear incident management procedures for a rapid response in the event of a data breach

While we do our best, no security system is entirely perfect. You are also responsible for keeping your scr88 account password and login credentials confidential.

5. Cookies and Tracking Technologies

scr88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: required for core platform functions such as login authentication and session security
• Performance cookies: help us understand how users interact with the platform for improvement purposes
• Functionality cookies: allow the platform to remember your preferences such as language and display settings

You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of the scr88 platform and your overall user experience.

6. Your Rights as a User

As a registered user at scr88, you hold the following privacy rights, which you may exercise at any time:

• Right of access: request a copy of the personal information we hold about you
• Right of rectification: request correction of information that is inaccurate or incomplete
• Right of erasure: request deletion of your personal information subject to the legal obligations we comply with
• Right to restrict processing: request that we limit how your information is used in certain situations
• Right to object: object to the processing of your information for direct marketing purposes
• Right to data portability: receive your information in a machine-readable format

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or send an email to [email protected]. We will process your request in accordance with our established internal procedures.

7. Data Storage and Transfer

Your personal information is stored on secure servers. As scr88 operates under international licensing, your data may be transferred and stored outside Malaysia. In such cases, we ensure that any international data transfer is protected by appropriate safeguards equivalent to applicable standards.

Data retention periods are determined based on the following factors:

• The active operational requirements of your account as a registered player
• Legal and licensing requirements that mandate record retention for a specified period
• Requirements for the resolution of any potential disputes or claims

When your data is no longer required for any of the above purposes, we will securely delete or anonymise that information.

8. Changes to the Privacy Policy

scr88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or service improvements. Any changes made will be posted on this page with a new update date.

For significant changes, we will notify you through:

• In-platform notifications when you log in to your scr88 account
• Notifications via the email address registered with your account

Your continued use of scr88's services after a change notification is considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may contact us to close your account.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• 24/7 live chat available directly on the scr88 platform — support in Bahasa Melayu and English
• Email: [email protected] — we aim to respond to every privacy enquiry promptly

Our experienced customer support team is ready to assist you with any matter related to the privacy and security of your account. We prioritise the safety and trust of every user who is part of the scr88 community.